YOUR CONTRACT IS WITH Bliss Travel Group Limited, a member of ABTA and ATOL.

1.  Your Holiday Contract 

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The contract is made on the terms of these booking conditions below, that are governed by English Law, and the jurisdiction of the English Courts. 

Bookings made Online

If you book Online you must provide us with all information which we require, you must also ensure that all information which you provide to us in your Order is accurate and correct and that the credit or debit card you are using is your own (or if it is a third party's you have their express authorisation to use their credit or debit card) and that sufficient funds are available to cover the cost of the Package or Other Holiday Arrangement which you book with us.

We require full payment details from you at the time you make your Online Order with us for a Package or Other Holiday Arrangement.

When we receive your Order we shall send you a "confirmation of request" which will summarize the details of your Order.

If we accept your Order we shall debit payment from you as specified in paragraph 4 and dispatch a confirmatory invoice to you which shall confirm your Booking with us.

If we cannot or do not accept your Order we shall notify you accordingly.

Bookings made through our Telesales Service

If you make a Booking through our Telesales Services you must provide us with all information which we require. You must also ensure that all information which you provide to us in your Order is accurate and correct and that the credit or debit card you are using is your own (or if it is a third party's you have their express authorisation to use their credit or debit card) and that sufficient funds are available to cover the cost of the Package or Other Holiday Arrangement which you book with us.

We require full payment details, or non-refundable minimum deposit of £100 per person, from you at the time you make your Order to us for a Package or Other Holiday Arrangement.

When we receive your Order we shall provide you with a booking reference (which you should quote when making any correspondence with us).

If we accept your Order we shall debit payment from you as specified in paragraph 4 below and dispatch a confirmatory invoice to you which shall confirm your Booking with us.

If we do not accept your Order we shall notify you accordingly.

Our Telesales Booking services, are provided on an "as is" basis and we do not make any representations or warranty, express or implied, as to the availability of any Package or Other Holiday Arrangement. 

2.            Your Financial Protection 

              We are a member of ABTA – Numbers K3559 – W8291, also holding ATOL No 6650  issued by the Civil Aviation Authority, which provide for your protection in the event of our insolvency. 

3.          Your Holiday Price 

              When you make your booking you must pay a deposit of £100 per person or an amount mutually agreed .  The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date.  If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements.  If the balance is not paid in time we shall retain your deposit.  All monies you pay to the travel agent are held by him on our behalf at all times.        The price of your travel arrangements can be varied due to changes in transportation costs such as fuel, scheduled airfares and any other airline cost changes which are part of the contract between airlines (and their agents) and the tour operator.  Also government action such as changes in VAT or any other government imposed changes. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission.  If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.  Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in paragraph 6 below, to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as set out below.   Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. 

 4.         If You Change Your Booking 

              If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent.  You will be asked to pay an administration charge of £25, and any further cost we incur in making this alteration.  You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. 

Note:    Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.  

5.            If You Cancel Your Holiday 

              You, or any member of your party, may cancel your travel arrangements at any time.  Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices.  Since we incur costs in canceling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 6. 

Note:   If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. 

6.           If We Change or Cancel Your Holiday

              It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance.  Occasionally, we may have to make changes and we reserve the right to do so at any time.  Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date.  We also reserve the right in any circumstances to cancel your travel arrangements.  For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it.  However, we will not cancel your travel arrangements less than 4 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.  If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).  If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause. 

              Please note that carriers such as Airlines used in the brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.

               If we cancel your Booking before the commencement of your Package for any reason other than non-payment by you then we shall offer you the choice of: (a) purchasing another Package from us (with the price difference payable/refundable as appropriate); or (b) receiving a full refund of all monies paid to us by you (except insurance premiums and/or any amendment fees incurred).

               Notwithstanding the provisions of this paragraph, we will not cancel a Package within 30 days of scheduled commencement of your Package except for reasons of Force Majeure, Low Bookings or for non receipt of the full purchase price from you for your Package. 

              Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions. 

7.          If You Have A Complaint 

              If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right.  If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at 

              9, Wilkes Way, Syston, Leicestershire LE7 2BN 

              giving your booking reference and all other relevant information.  Please keep your letter concise and to the point.  This will assist us to quickly identify your concerns and speed up our response to you. 

              It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort. 

              If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. 

8.           What Happens To Complaints 

Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. 

The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). 

The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences.   The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.   

The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday.  Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. 

For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com. 

9.            Our Liability to You 

(i)      We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this brochure ( subject to 11).  If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements.  Subject to paragraphs (ii) and (iii) below our liability in all cases shall be limited to a maximum of the costs of your travel arrangements. 

              (ii)      We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements.  We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law or the law you have chosen under clause 1 above and subject to clause (iii) below.  

(iii)   The amount of compensation to which you are entitled will be limited by

(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

(b) The Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury or loss of or damage to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these conventions. 

You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices at

262b Forest Road, New Ollerton, Nottinghamshire NG22 9PL 

10.          Personal Injury Unconnected With Your Booked Travel Arrangements

               If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance.  Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings.  Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves.  We limit the cost of our assistance to you or any member of your party to £5,000. 

11.        Exclusions 

1. DESCRIPTIONS

The descriptions of the holiday and ratings are provided in good faith and conform to the generally accepted understanding of the “star/key” system in the UK. Certain facilities may require refurbishment or maintenance e.g. swimming pools and amenities or activities may be cancelled or curtailed due to lack of demand or inclement weather. We will endeavour to notify the customer of any building works/unavailability prior to date of departure. However, this service cannot be provided on late bookings. BTGL will not be held liable for any information obtained from other companies’ brochures featuring the same properties as booked with BTGL. Due to variations in overseas resorts please be advised that double rooms cannot be guaranteed. If confirming a triple room please note they usually contain 1 double bed plus a single or “rollaway” bed or 3 separate beds, one of which may be a “rollaway” bed. 

2. REQUESTS

We will try to meet any special requests made of us, but cannot guarantee anything. We will endeavour to advise you before you depart, but if we cannot meet your special requests, we will not pay any compensation. We will not always be able to tell you before you leave if we can meet your request especially in relation to late availability or special offers. 

3. INSURANCE

We must insist that it is a requirement that you are adequately insured for your holiday you have booked. Therefore if you have not taken insurance offered by BTGL, we will be grateful if you could advise us of your own arrangements. The information we need has to include name of the policy, the policy number and the emergency contact number. If you have arranged your insurance with BTGL, you will find a certificate and policy-wording booklet. It is recommended that you take this with you. In the unlikely event that emergency assistance is required you will find the telephone number on the insurance document.   

12. OTHER

PERSONAL DATA

Any Personal Data which we hold is subject to our privacy policy which is incorporated into these terms and conditions (details of our privacy policy are available through the above hyper-link (if Booking Online) and/or on request if Booking through our Telesales Services or Retail Outlets).  

THIRD PARTY RIGHTS

A person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Party Act 1999) to enforce any term of this Agreement. This paragraph does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.  

LAW

These terms and conditions shall be governed and construed in accordance with English law and the English courts shall have exclusive jurisdiction to adjudicate any dispute which arises thereto.  

LICENSING AND PROTECTION  

Bliss Travel Group Limited (BTGL) is a fully bonded provider of all holiday products that it sells. We have arranged this through our ATOL accreditation by the Civil Aviation Authority under ATOL number 6650 ( for air inclusive travel) and ABTA W8291 ( for non -air  tour operations and other holiday products).

BTGL is also a member of the Association of British Travel Agents under accreditation number ABTA K3559.